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Apprentice IT Service Desk Analyst

Job Description

The purpose of this role is to maintain trustworthy data sources and to interpret the information in them in ways that are useful to the business. The role will be a mix of data analysis and visual communication.

Job responsibilities

The IT data analyst will be responsible for the following:

  • Building, maintaining and validating data sources relating both to IT and wider business activities
  • Tracking enquiries and responding to requests to access, analyse and interpret data
  • Providing insight to help diagnose and solve issues within our business systems
  • Understanding information requirements and designing clear reports and visualisations to meet them
  • Sharing understanding and contributing to the IT knowledge base

Skills and experience

Required Skills

  • Excellent verbal and written communications to allow easy interaction with people around the business
  • An ability to understand, organize, analyse and interpret data and to clearly communicate it visually
  • An understanding of how to describe and visualise information
  • Good reasoning, diagnosis and problem-solving skills

Desirable Skills

  • Knowledge of MS SQL

Role location:

Blagrove, Swindon, SN5 8YG

Job Categories: Bristol. Job Types: Infrastructure Technician. Salaries: £12000 - £18000. PA

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