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Apprentice IT Support Analyst

Job Description

IT Support Analyst role, to provide 1st and 2nd line support to TORI technology users, and manage the provision of technology (hardware & software) to Staff and Associates.

Responsibilities include

  • Provide day-to-day support for all technology issues across the TORI IT estate, which will include both internal users, and external Associates based on client site.
  • Most of our systems are now Cloud-based (SFDC CRM, Invenias ATS, Office365/SharePoint for example). While you will carry out regular maintenance tasks on laptops, the postholder will also be working on many Cloud-based systems.
  • Becoming involved with new and ongoing projects to improve and develop the company systems estate
  • To build and manage the provision of technology for new joiners and the re-acquisition of leavers kit
  • Managing the relationship with external service providers, including Cloud-based technology providers and external 3rd line support suppliers
  • Fault finding and ongoing testing of our applications
  • Making sure that all TORI systems are secure, and that information security (cyber) is at the centre of our thinking
  • Ensuring all new and current IT hardware/software assets are recorded correctly and maintained including the management and allocation of user licenses and provision of hardware (laptops)
  • Setup and rollout of new equipment and software
  • Actively police TORI staff and associates, to make sure they adhere to the TORI IT policies
  • Create documentation and user instructions including ‘how to’ guides
  • Provide a secure Cloud-based environment for TORI to store, analyse and communicate data at the appropriate level using a variety of tools and processes,
  • Take an active role in managing TORI’s Business Continuity and Disaster Recovery policy
  • Provide advice relating to new and emerging technology which will benefit our business,


  • A team player but also someone who uses their initiative when necessary and can work on their own
  • High level of interest in IT and the ability to learn technology related topics
  • Self-motivated, with the ability to solve problems
  • Exceptional interpersonal skills and ability to work well with people at all levels
  • Excellent communication skills, fluent in written and oral English
  • General troubleshooting and technical skills including knowledge of:- Windows & Mac operating systems

Role location:

3rd Floor, 62-64 Cornhill, EC3V 3NH

Job Categories: London. Job Types: Infrastructure Technician. Salaries: £18000-£20000. PA

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