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HR Administrator Apprentice at Macmillan Cancer Support in Westminster

Job Description

Role Purpose…

To provide administrative HR support throughout the employee lifecycle. Supporting the HR Coordinators by managing and ensuring timely and accurate resolution of straightforward queries that come into the HR Services team and ensuring that more complex queries are escalated, where required.

In this role, your accountabilities and responsibilities are…

  • Support the HR Coordinators with administering starters, leavers and changes to terms and conditions to include salary adjustments, changes to working hours, job titles/line managers and location
  • Handle a high volume of employee/manager related queries in a timely way and with accuracy
  • Ensure clarity on the customer query so that the right question(s) is answered.
  • Handle enquiry calls as the first responder escalating calls where necessary to the most appropriate person/team
  • Communicate effectivity via phone calls and managing face to face conversations in a professional, personable and customer service focused manner
  • Ensure completion of standard documentation including, but not restricted to, reference requests, standard contract and offer letters, Right to Work checks, absence paperwork and updates to the HR system
  • Ensure workflow emails received into the HR Services inbox are checked and actioned accordingly
  • Ensure Macmillan procedures and best practice are followed
  • Ensure all systems are up to date and all inputs are accurate and timely
  • Ensure files are saved in a timely manner to the electronic filing system, Filestore
  • Work as part of the team to meet goals and deliver a consistently high level of accuracy and customer service
  • Support with the tracking of KPIs for the HR Service
  • Complete development rotations across all areas of HR, in line with College coursework to maximise learning, this will include Recruitment, L&D, Employee Relations, Change and Business Partnering
  • Complete college course to support this apprenticeship programme
  • Identify and raise improvements to processes and service for consideration
  • Be familiar with and adhere to all relevant Macmillan policies and procedures at all times
  • Any other duties as reasonably required in line with skills, knowledge and experience to contribute to Macmillan’s wider success

To do this role, you will have…

  • A desire to deliver customer service and have an appreciation of others’ priorities and commitments
  • Excellent attention to detail
  • A desire to develop within HR and become an HR professional through both personal and professional development
  • Strong numerical skills
  • Knowledge of Microsoft Office, with intermediate Word and Excel skills

In this role, you will work with different people and teams, they are…

  • Payroll & Finance
  • HR People Shared Services team
  • HR Business Partnering team
  • HR Change team
  • L&OD team
  • Recruitment team
  • HR Adviser – Data and Systems
  • All other areas of HR to support college curriculum

In this role, you will achieve…

  • The delivery of a word class service to the organisation by responding to queries and providing HR support in a timely and customer focused environment
  • Delivery of a consistently high standard of work to the organisation including accurate data, letter production and payroll processing
  • Completion of HR Projects as part of the HR Plan and to support college curriculum
  • Strong relationships with key stakeholders across the organisation

Role location:

30 Millbank, London, SW1P 4QD

Job Categories: London. Job Types: HR Support. Salaries: £19000. PA

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