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x2 HR Support Apprentice

Job Description

The HR Service Centre operates between 8am-6pm Monday to Friday and you would be expected to work all of these shift patterns on a rotational basis. The shifts are 8am-4pm, 9am-5pm and 10am-6pm. Flexibility to travel to and work at a range of locations throughout the UK is also a key attribute for Apprentices.

As an apprentice within BBC, you will build a fundamental understanding of   HR Operations and Administration supporting all BBC departments including TV, Radio, Online, and Audience Research whilst completing an industry-recognised apprenticeship covering   HR Operations at all levels within the organisation to serve our audience and programme makers.

Individuals within HR Operations and Administration will provide HR advisory and support services to the workforce, frequently interacting with employees and problem-solving/escalating queries. They will also provide a transactional & administrative service to the BBC, following pre-defined processes and escalating issues through to line management. They will need to use People systems and follow clearly defined processes in order to deliver transactional services to an agreed SLA.

The role will either be part of a shared service entity that provides overall BBC People support to the BBC workforce or will perform an advisory/support role in a specialist team. The role will have to respond to issues raised by the workforce and MI/reporting requests. The role will work independently to resolve queries up to medium complexity but will work collaboratively with their team to manage more complex issues and projects.

You will be employed onto a continuing contract and will be required to fully complete the apprenticeship scheme and selection exercise prior to commencing your substantive role. You are, however, expected to be flexible and to carry out any other duties reasonably required by the BBC. You will have a main base location, however, the BBC may require you to work at other locations anywhere in the United Kingdom as required and as is considered reasonable in circumstances (either on a permanent or temporary basis). During training, you will spend ad hoc periods away on study or work placements with the BBC or other industry partners.

On successfully completing your selected apprenticeship scheme, the BBC will undertake a selection exercise to place you into your substantive position as detailed below.

Interviews are projected to take place in the last two weeks of May and you’ll start in the workplace 27th September. 

Pre-Entry Criteria:

A minimum of 5 GCSE or Standard Grade qualifications at grade A-C (5-9) with a minimum of a B (6) grade in Maths and English or equivalent. Other relevant or prior experience may also be considered as an alternative.

During the Apprenticeship & Training period of employment:

The training element of your role will build the knowledge, understanding and fundamental competence to meet the capability criteria for your substantive position:

Knowledge, Skills and Behaviours of apprentices:

Generic Business Management

  • Excellent time management and organisational skills, with demonstrable experience of working under pressure to tight deadlines and managing a high workload with conflicting priorities.
  • Approachable demeanour with excellent interpersonal skills and the ability to influence and manage a range of relationships in a complex environment.
  • Strong communication skills (verbal, written and listening): an ability to present information accurately and concisely.
  • Excellent attention to detail and quality and able to ensure documents are consistent in language, terminology and style.
  • Proactive and able to work autonomously or as part of a team to make things happen – turning ideas and strategy into tangible realities and outcomes and processes.
  • Flexible approach to work with a focus on delivery to deadlines and high standards.
  • Ability to handle highly confidential information with tact and discretion.
  • To work and behave in a manner that is in keeping with the BBC’s Public Service values.
  • Ability to work effectively, flexible and willingly under supervision. To be a self-starter.
  • Understanding of own limitations and commitment to learn and develop new skills and knowledge
  • Excellent communication skills in spoken, written, and formal documentation with an ability to communicate with stakeholders of varying seniority.
  • Work effectively with a wide range of people at different levels in the organisation.
  • To work effectively in and with allocated teams, and to adhere to local regulations in third party organisations as appropriate during academic or work based placements.
  • To support the Scheme including tutors, colleagues, managers and business clients, and to be an ambassador for the Scheme.
  • Work with the BBC to promote a variety of HR, Business Management & Administration apprenticeships to young people and our audiences.
  • Demonstrates communication skills both written and verbal using a variety of methods, the ability to get the message across and relative to the audience.
  • Fosters professional relationships, listens, encourages discussion and promotes two way communication.
  • Establishes responsible deadlines and personal work plans and manages time effectively
  • Good planning and organisational skills, able to juggle competing priorities and take an appropriate course of action
  • Has high levels of resilience, able to take input and direction to run with a task, works on own initiative.

Service Delivery

  • To deliver transactional services and processing activity to the BBC workforce
  • To provide information, manage data and execute process delivery
  • To provide administrative service to all employees, following clearly defined processes, in line with pre-defined SLAs

Industry Awareness

  • Develop, maintain and use professional relationships with BBC colleagues and contacts across the broadcast, media communications industry
  • Develop and maintain own personal competence and knowledge in Business Intelligence systems.
  • Communicate clearly and concisely using discretion when required
  • Work within timescales and SLA’s.

Learning and Development

  • To build a first-rate practical and theoretical understanding of  HR  and the context of  its use in workplace activities.
  • To gain a detailed understanding of the broadcasting industry; its heritage and its future direction.
  • To successfully undertake a BBC Apprenticeship within HR   including tutorials, written work and assignments that may need to be completed within working hours.
  • To work with placement supervisors to agree objectives, always seeking to add value to the business.
  • To create and maintain a professional development record to document progress against key competencies and enable effective learning from placements.
  • To actively support and encourage the development of colleagues across the BBC through active participation in training, knowledge sharing, innovation and best practice.

To be aware of and comply with the BBC’s and partners policies regarding: Health and Safety,  Broadcast Continuity and Emergency Procedures, Diversity,  Sustainability, Data Protection & Information Security and BBC Editorial Standards.

After the Apprenticeship;

Non-Degree Apprenticeships: Successful apprentices will achieve a Level 3 or Level 4 or Level 5 Qualification, depending on your chosen apprenticeship (i.e. if you chose the Business Administration Apprenticeship, you will achieve a Level 3 qualification upon completion).

Degree Apprenticeships:  Successful apprentices will achieve a degree in Business Management [either BA (Hons) or BSc (Hons)] and also have the option to be assessed for Chartered Manager status.

Substantive Position – Post Apprenticeship/Trainee Development.

Based upon this New Talent development programme and by meeting all performance and capability criteria you will likely acquire a substantive role within either one of the  two following BBC occupational career pathways:

  • Job Family – HR & Internal Communications – Job Title – HR Administrator

Job Purpose:

  • The role exists to deliver transactional services and processing activity to the BBC workforce
  • The role provides information, manages data and executes process delivery
  • The role provides administrative service to all employees, following clearly defined processes, in line with pre-defined SLAs

Key Responsibilities and Accountabilities: 

This is a business support role which is part of a team providing transactional and administrative services to the rest of the BBC.  HR Administrators will be part of a shared service entity that will provide overall BBC People support to the BBC workforce.

There will be no line management or budget responsibility for this role.

  • To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs
  • Ability to use People systems, entering data into relevant systems and ensuring data quality
  • To ensure that administrative processes are undertaken in line with policy e.g. right to work
  • To provide accurate and timely transactional responses and communication with the BBC workforce, responding to queries and requests as appropriate
  • To accurately maintain People-related data and personnel files, ensuring confidentiality
  • To provide answers confidently based on data and understanding of policy and process
  • To open any relevant (physical) correspondence and scan/record relevant materials
  • To prepare and send any (physical) correspondence required to complete processes in an accurate and timely fashion
  • To work collaboratively with colleagues to deliver good service
  • To produce MI reports and data from relevant systems in order to answer queries
  • Job Family – HR & Internal Communications – Job title – HR Advisor

Job Purpose:

  • The role exists to deliver transactional and advisory services and processing activity to the BBC workforce
  • The role provides information, manages data and executes process delivery
  • The role advises the workforce based on information received and knowledge of policy and process; understands issues and problems and manages them accordingly

Key responsibilities and accountabilities:

  • To provide requests/query resolution service to employees, following clearly defined processes, in line with defined SLAs
  • To problem solve queries and issues with requests, offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre or relevant Specialist Team
  • To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data
  • Able to use People systems, entering data into relevant systems and ensuring data quality
  • To produce analysis and recommendations through data from relevant systems in order to answer queries
  • To accurately maintain People-related data and personnel files, ensuring confidentiality
  • To provide answers confidently based on data and understanding of policy and process
  • To work, where required, to support projects across BBC People
  • To work as part of a team, and collaborate across the Shared Service Centre and HR organisation

To contribute to a culture of service excellence and support continuous improvement

  • Job Family – HR & Internal Communications- Job title- HR Lead Advisor

Job Purpose:

  • The role exists to deliver specialist transactional and advisory services and processing activity to the BBC workforce
  • The role provides information, manages data and executes process delivery
  • The role advises the workforce based on information received and knowledge of policy and process; understands issues and problems and manages them accordingly
  • To provide a query resolution service to customers following clearly defined processes, in line with defined SLAs
  • Solve complex queries and issues offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre or relevant Specialist Team.
  • To interpret data sets (including themes emerging from HR transaction services) to make recommendations on future improvements
  • To understand and gain insight into concerns and problems by questioning, exploring issues and reviewing data within the area of specialism.
  • Able to use People systems, entering data into relevant systems and ensuring data quality
  • To produce analysis and recommendations through data from relevant systems in order to answer queries and highlight trends.
  • To provide answers confidently based on data and understanding of policy and process
  • To work, where required, to support projects across BBC People
  • To work as part of a team, and collaborate across the Shared Service Centre and HR organisation suggesting ideas for improvement or being asked to implement improvements to services within the team
  • To contribute to a culture of service excellence and support continuous improvement by looking to identify operational service improvements within specific work processes
  • Responsible for planning and prioritising specific operational tasks within HREMS queues to comply with SLA targets

Role location:

BBC Birmingham, The Mailbox, 102-107 Wharfside Street, Birmingham, B1 1AY, United Kingdom

Job Categories: Birmingham. Job Types: HR Support. Salaries: £14250. PA

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