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IT Apprentice

Job Description

Supporting the IT infrastructure for 900+ colleagues remotely across the UK with onsite support in the Basildon office with potential visits to the London office. Work with both onsite and remote colleagues (the UK and Europe) to solve IT issues and close support tickets and maintain the local network.

VALUES

At Konica Minolta, we value:

  • Openness and Honesty
  • Customer-centricity
  • Innovation
  • Passion
  • Inclusiveness and Collaboration
  • Accountability

KEY DELIVERABLES:

  • Prioritise, Respond and close helpdesk tickets within agreed SLA
  • Setting up new equipment
  • Ensuring the availability of infrastructure in assigned regional offices
  • Undertake ad-hoc projects as assigned

KEY RELATIONSHIPS / INTERACTIONS:

  • HR
  • Finance
  • Marketing
  • Leadership Team

SKILLS/KNOWLEDGE / EXPERIENCE REQUIREMENTS

Essential

  • Experience with Windows 7, 8.1, 10 and Microsoft Office 2013, 2016
  • Experience with Windows Server 2008, 2012

Desirable

  • Knowledge of ITIL
  • Prior work with IT Helpdesks
  • Knowledge of Mobile and Landline telephony
  • Knowledge of WAN and LAN infrastructure and environments

Role location:

Basildon

Job Categories: London. Job Types: Infrastructure Technician. Salaries: £18000-£20000. PA

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